Privacy Policy
The following Privacy Policy applies only to the website of Grand Infinity Medical Center Dubai (the “Website”), Grand Infinity Medical Center Mobile Apps (if applicable, “Android” and “IOS”), and information provided by you or otherwise collected online through this website or mobile apps.
1. Absolute Confidentiality
Grand Infinity Medical Center Dubai (also referred to as “Grand Infinity Medical Center” or “Website” or “We”) is totally committed to protecting your privacy and ensuring the security of any personal information received from you (“Customer” or “Patient”). At Grand Infinity Medical Center Dubai, the confidentiality of our Patients is a top priority.
2. Your Consent
2.1 By accessing this Website/APP and whenever you submit any information to Grand Infinity Medical Center Dubai, or use products and services offered by our Website/APP, you agree to be bound by the terms of this Privacy Policy. Please read below carefully the entire Privacy Policy before using the Grand Infinity Medical Center Dubai website/APP.
2.2 As part of providing our Services to you, we may need to send routine communications to you, such as appointment confirmations, administrative messages, and follow-up reminders through email and notifications posted on the Website or through other means available, including text and other forms of messaging. Though we prefer to communicate with our Customers/Patients via email, as may be deemed necessary, you agree to receive our phone calls, related to your appointments/requests at Grand Infinity Medical Center Dubai.
2.3 When you sign up to receive our e-newsletters or marketing updates, we may periodically send emails about new services, special offers, health tips, or other information, which you may find interesting and beneficial. If you do not wish to receive promotional information from us, you can, at any time, choose to opt out of receiving Grand Infinity Medical Center Dubai promotional e-newsletters. To unsubscribe from our e-newsletters, you can follow the directions included at the e-newsletter.
2.4 You must ensure to provide us with the correct or up-to-date Personal Information. This will allow us to contact you for further correspondences with respect to your appointments or medical services at Grand Infinity Medical Center Dubai. We are not responsible for any inaccurate information you provide to us, which may affect your experience with our services.
2.5 If, at any time, you want to access, update, modify or eliminate any of your account information at Grand Infinity Medical Center Dubai (if an online account feature is available), you may do so by accessing your account settings and reviewing/changing your sensitive personal information as you want it to be.
2.6 Grand Infinity Medical Center Dubai may, in future, request other optional information from you in order to customize the Website/APP to deliver personalized service to our Customers/Patients.
3. What Information We Collect About You
3.1 We do not automatically collect your personally identifiable information. However, you might provide us with your personal and demographic information – including your name, gender, age, date of birth, address, phone number, email address, and potentially health-related information, previous medical history, and insurance details – in the following ways:
- As a New Patient/Customer, when you register/create an account or book an appointment at Grand Infinity Medical Center.
- As an Existing Patient/Customer, when you update your existing profile.
- When you use online services, Contact Us, or submit your feedback/testimonials.
3.2 During your visit to our Website, we may automatically receive technical information about your computer/device, including your IP address, your computer operating system, time-zone, browser type and browser plug-in details, due to the communication protocol settings on the Internet.
3.3 When you browse our Website, we may also collect information regarding the pages you viewed, the web addresses from which you arrive or click through to, time spent on certain pages, download errors, and page response times. All these information help us analyze Customer/Patient trends and preferences, and thus assist us in improving our service.
4. How We Use the Information Collected from You
4.1 We will collect and retain your personally identifiable information and health information only to the extent that it is necessary to fulfil our services to you. Any Personal information and/or health information submitted by you to the Website/APP or collected by us will be used ONLY for the purposes mentioned below:
4.1.1 To provide medical services, manage your appointments, and carry out our obligations arising from your requests for our products and services.
4.1.2 To improve our Website’s functionality, and to customize your future experience with us.
4.1.3 To make sure that our Website content is presented in the manner that is most effective for you.
4.1.4 To communicate with you about any changes to our services or your specific healthcare needs.
4.1.5 To verify your identity and perform checks to prevent fraud, as well as for billing and claims processing with insurance providers.
5. With Whom We Share Your Information
5.1 We do not sell, rent, or exchange your any personally identifiable information or health information that you provide to us through this Website/APP with any third party for commercial reasons. However, we may share information in the following limited circumstances:
- Payment & Insurance: We engage trusted online payment service partners to perform payment processing and authorization services (for net banking or credit/debit card validation). We may also share necessary information with your insurance providers for the purpose of claims processing and verification of eligibility. Through your use of Grand Infinity Medical Center Dubai Services, you consent to our collection and transfer of your information to our payment service and insurance partners.
- Service Providers: We may use third-party service providers to perform functions on our behalf (e.g., IT support, data analysis, marketing assistance). They will have access to personal information needed to perform their functions but are bound by confidentiality agreements and are prohibited from using it for other purposes.
- Legal/Regulatory Compliance: We may be required to disclose personal information to comply with legal or regulatory obligations, such as a court order, subpoena, or a mandatory reporting requirement by UAE health authorities (e.g., DHA).
- Business Transfers: In the event that Grand Infinity Medical Center Dubai, or substantially all of its assets, is acquired by a third party, User/Patient information may be one of the assets that is transferred or acquired. Under such circumstances, we would require the acquiring party to follow the practices described in this Privacy Policy, to the extent possible.
6. Who Has Access to Your Information
Your personally identifiable information and health information can be accessed only on a need-to-know basis by certain Grand Infinity Medical Center Dubai employees who are designated to carry out your requested activity, including medical professionals, administrative staff, and authorized IT personnel. All such employees are bound to strict confidentiality obligations and professional ethics.
7. How We Use Cookies
7.1 “Cookies” are small pieces of information placed by a website onto your computer’s hard drive. Cookies do not collect any sensitive personal information from you. We use cookies to analyze data about our web page traffic, which helps us save your preferences for your future visits. This allows us to customize our website according to your interests, which will enable us to deliver a more personalized service to our Customers/Patients. You may choose to accept or decline cookies. Please be aware that by declining cookies you may be unable to use our website to its fullest capability.
8. Security Policy
We guarantee that all your personal information and health data with us is secure. Grand Infinity Medical Center Dubai takes careful precaution to protect our Customers’/Patients’ personal information from unauthorized access, improper use or disclosure, or unauthorized modification. To prevent unauthorized access, we have put in place the latest industry-standard security technology and procedures to safeguard the information we collect online. We store your personally identifiable information on secure computer servers. Even though we have taken significant steps to protect your personally identifiable information, no company, including our Website, can fully eliminate security risks associated with Personal Information.
9. Maintain Confidentiality of Your Health Records
We understand the sensitive and confidential nature of the health information and medical records you provide to us to process your medical care, and we treat all such data as Protected Health Information in accordance with applicable UAE laws and regulations (e.g., DHA rules).
10. Changes to Our Privacy Policy
We may revise this Privacy Policy from time to time by updating this page, and so we urge you to review it periodically to ensure that you agree with any such changes that we make. We will make best efforts to inform you of any important amendments by e-mail, message on the Website/APP, or notification in Your Account. However, it is your responsibility to check the Policy regularly to ensure that you agree with it and your continued use of the Website/APP will be deemed to be your acceptance of any changes that we make.